Welcome to your holiday home…
We hope you have an enjoyable stay. Please let us know if there is anything we can do for you? There is an information centre at the end of the wharf in Russell, they will be able to assist you with bookings for activities and provide local knowledge.
Additional persons: If you have additional persons arriving on the day of arrival or during your stay please advise us as you will be required to pay for the additional persons at the rate applicable to the holiday home, if there are not sufficient beds to accommodate the extra persons alternative accommodation will need to be found
ON YOUR LAST DAY
We will collect the key from you between 9.30 and 10am. Please call or text the night before if your departure is early in the morning alternatively please call or text 15-30 minutes before you are ready to leave so we can meet you to collect the keys from you.
We ask that you have closed and locked all windows and have the house ready to lock, have your car fully packed and you are ready to leave when we call to collect the key.
WHAT YOU NEED TO CLEAN BEFORE YOU LEAVE IF YOU HAVE NOT PAID FOR A DEPARTURE CLEAN:
All dishes must be clean, dry and put away, don’t leave dishes in the dishwasher even clean ones!
Remove all linen from beds (leave the duvet covers on please), put all linen/towels in the bathroom/s if you have paid for hire linen/towels, remember to take all of your own linen and towels with you.
Leave the beds in a presentable state.
Clean all appliances, microwave, oven etc…
Clean the fridge/freezer
Bathrooms and toilets tidy
Please place all TV, air-conditioning, stereo remotes etc; next to the actual appliance
Clean the BBQ and ensure it is covered (if it has a cover)
Check all doors and windows are locked
Put all furniture back as it was when you arrived
Please ensure everything is left in exactly the same condition as you found it (unless you have paid for a departure clean)
WHAT YOU HAVE PAID US TO CLEAN - IF YOU HAVE PAID A DEPARTURE CLEANING FEE:
Vacuum the whole house;
Mop all tiled, wood and lino areas;
Sanitise the kitchen
Sanitise all bathrooms and toilets
Dust and wipe all surfaces
Prior to your departure please ensure that you have disposed of all of your rubbish/recycling…
We look forward to meeting you and hope that you have a wonderful stay, should you need anything please do not hesitate to contact us…
Thank you for choosing Bay Of Islands Holiday Accommodation.